Reservations at Sutherland House B&B in Canandaigua
Advance reservations are recommended so that you are able to visit us on your preferred date and stay in your preferred guest room. A two night minimum is required on weekends (Friday, Saturday and Sunday) from mid-May through October and on certain holidays. Please contact the Innkeeper directly for LAST MINUTE AVAILABILITY and EXTENDED STAYS.
A valid Visa, MasterCard, Discover or American Express Credit Card number and expiration date are required to secure a reservation until arrival. A deposit equal to a single night’s stay and applicable sales tax will be charged upon making a reservation. The remainder of your room charges, along with applicable sales tax, will be due upon check-out. Payment by check or cash is due within 5 days of booking and no less than 14 days prior to arrival. Contact the Innkeeper for payment by cash or check for last minute availability.
Sutherland House is a small Bed and Breakfast with only five guest rooms and we frequently have to turn away other interested guests. We also make many preparations, including purchases and scheduling staff, based upon reservations. We understand that sometimes plans unexpectedly change. In order to provide our guests with the best experience possible, please carefully read the following cancellation policy:
If your plans change after your reservation is confirmed, cancellation notice is required 14 days in advance (not including your day of arrival). In that event, we will refund your credit card in the full amount minus a $25 cancellation fee, per room reserved. The $25 cancellation fee also applies to changes in your arrival/departure date that result in a shorter stay.
Reservations cancelled less than 14 days prior to your arrival date will be charged in full, unless we are able to re-book your room with another party. We will make every effort to re-book your room and will refund any rooms we are able to re-book minus a $25 cancellation fee per room reserved.
You must email us your cancellation request or contact the Innkeeper by phone. Your cancellation is not confirmed until you received a cancellation confirmation number from us.
Cancellation of a reservation for three (3) or more rooms requires a 30 day cancellation notice.
Cancellation of a reservation for certain special events (such as the Murder Mystery Events) may require a 30 day notice of cancellation.
Reservations to be made and paid with gift certificates are subject to the same cancellation policy and MUST be booked by phone.
Please let us know in advance if you have any dietary restrictions when you book your reservations.
Sutherland House cannot accept responsibility of changes in travel plans, personal illness or injury, family emergencies, inclement weather, etc. All cancelled reservations, regardless of notice or reason, will be charged a $25 minimum cancellation fee. No refunds are provided for late arrivals, early departures, or no-shows.
Guest information is collected for the purpose of processing your reservation. Your information is kept confidential and is not shared.